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Terms and conditions of sale

TERMS AND CONDITIONS OF SALE

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, the general information on the Website is provided below:

Holder: PARDEVALLES S.L.
Registered office: Ctra. León S / N 24230 Valdevimbre - LEÓN (SPAIN).
C.I.F.: B-24657587
E-mail: info@pardevalles.es
Telephone: 987 304 222
Registration data: Commercial Registry of León. Volume 774 Gral, Folio 125, Sheet LE-7428.

Through its website www.pardevalles.com, Pardevalles S.L. provides information about your products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that Pardevalles S.L. later communicates via email. The condition of Client implies adherence to the Terms of Use, the version published at the time the Website is accessed.

En cualquier caso, existen páginas del Sitio Web accesibles a personas físicas o jurídicas que no lleguen a registrarse ni inicien una compra de producto. En este sentido, los Usuarios que accedan a estas partes del Sitio Web aceptan quedar sometidos a los términos y condiciones recogidos en estas Condiciones Generales, en la medida que ello les pueda ser de aplicación.

Pardevalles S.L wants to let its Clients and Users know that it is addressed exclusively to a public over 18 years of age and that the territory in which it accepts and distributes orders is the one understood by Spain, Peninsular. Pardevalles S.L does not ship orders abroad or, for the moment, to the Canary Islands, Balearic Islands, Ceuta and Melilla. If a user is interested in receiving an item outside the territory of the Peninsula, they should contact Pardevalles S.L via E-mail at info@pardevalles.es , we would study your request and inform you about it.
CONTACT: For any type of question, query or suggestion, you can send us your comments by email to: info@pardevalles.es

 

PRODUCT INFORMATION

The descriptions of the products exhibited on the Website are made based on the information provided by Pardevalles S.L. However, the information given on each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the Pardevalles SL website, are exposed on www.pardevalles.com at orientation mode.

 

PRICES

All the prices of the products indicated on the website include VAT 21% and any other taxes that may correspond. The prices include the expenses corresponding to the shipment of the products.

 

AVAILABILITY

Pardevalles S.L, informs the Client that the number of units available is kept up-to-date with the stocks in store and the availability by our suppliers. In no case will Pardevalles S.L intentionally put more units for sale than it has or the supplier has reserved for it.

Pardevalles S.L, will do everything possible to please all its Clients in the demand for the products. However, sometimes, and due to causes that are difficult to control by Pardevalles SL, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by Pardevalles SL, to satisfy the orders of the Customers.

In the event that the product is not available after the order has been placed, the Client will be informed by email of its total or partial cancellation. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the provisions of the Return section.

 

PAYMENT

The purchase of products through the web www.pardevalles.com allows the following forms of payment:

- Payment by 4b card, visa, mastercart.

- Transfer payment.

The Client agrees to pay at the time he places the order. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

The purchase receipt or receipt corresponding to the purchase order will be available and can be viewed at www.pardevalles.es in the "My account", "Orders" section. The Client must pay the amount corresponding to his order by paying by bank transfer or depositing an account at the ABANCA office: ES15 2080 0960 3830 4000 4823 or card payment.

The Client must notify Pardevalles S.L of any undue or fraudulent charge, by email or by telephone, in the shortest possible time so that Pardevalles S.L can carry out the necessary steps.

 

SECURITY

Pardevalles S.L, has the maximum commercially available security measures in the sector.

The User's personal data will be processed by Pardevalles SL, under the strictest confidentiality, applying the appropriate technical and organizational security measures in accordance with Royal Decree 1720/2007, of December 21, which approves the Regulation of development of Organic Law 15/1999, of December 13, on the protection of personal data.

 

PROHIBITION TO MINORS
Minors under the age of 18 must not provide their personal data to Pardevalles S.L without the prior consent of their parents or guardians. Please, if you are a minor, ask your parents or guardians to contact us before.

 

EXECUTION OF ORDERS

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, Pardevalles S.L will always send an email to the CLIENT confirming the details of the purchase made.

 

Order Cancellation

Pardevalles S.L will accept cancellations of orders when they are requested before sending it. To make the cancellation you must request it through the "Customer Service" form by sending an email to Pardevalles S.L

 

DEADLINES, PLACE OF DELIVERY AND LOSSES

 

Product delivery.
Pardevalles S.L undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer to indicate an address where the order can be delivered within normal business hours.

Pardevalles S.L will not be responsible for errors caused in delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.

Pardevalles S.L informs the Client that the same order may be divided into several deliveries.

 

Delivery term.
The shipments will be made through a courier company Tipsa - Spain-Tir. The order made by you will be delivered within a maximum period of 10 working days from when we have made the order confirmation. Although the usual delivery time of Pardevalles S.L usually ranges from 3 to 6 days, from the completion of the order.
These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons.
In cases of delays in deliveries, Pardevalles S.L will inform its customers as soon as it becomes aware of them. Each delivery is considered made from the moment in which Pardevalles S.L de transportes makes the product available to the Client, which is materialized through the control system used by the transport company.

En el caso de retrasos en la entrega de los pedidos imputables a Pardevalles S.L, el Cliente podrá anular su pedido de acuerdo con el procedimiento descrito en el Apartado “Devolución”. No se considerarán retrasos en la entrega aquellos casos en los que el pedido haya sido puesto a disposición del Cliente por parte de la compañía de transporte dentro del plazo acordado y no haya podido ser entregado por causa achacable al Cliente. Una vez que el pedido salga de nuestros almacenes, se le enviará un e-mail notificándole que su pedido ha sido aceptado y está siendo enviado.

For security reasons, Pardevalles S.L will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

Delivery Data, Undelivered Deliveries and Loss.
If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.
Pardevalles S.L, contrata, como parte del servicio de entrega de mensajería, la realización de una serie de acciones de seguimiento, encaminadas a garantizar que la entrega se produce. Si pasados 7 días hábiles tras la salida a reparto del pedido no se ha concertado la entrega, el Cliente deberá ponerse en contacto con Pardevalles S.L,. En caso de que el Cliente no proceda así, pasados 10 días hábiles desde la salida a reparto del pedido éste será devuelto a nuestros almacenes y el Cliente deberá hacerse cargo de los gastos de envío y de retorno a origen de la mercancía, así como de los posibles gastos de gestión asociados. Si el motivo por el que no se ha podido realizar la entrega es el extravío del paquete, nuestro transportista iniciará una investigación. En estos casos, los plazos de respuesta de nuestros transportistas suelen oscilar entre una y tres semanas.

 

Diligence in delivery.
The Client must check the good condition of the package before the carrier that, on behalf of Pardevalles S.L ,, makes the delivery of the requested product, indicating on the delivery note any anomaly that it could detect in the packaging. If, later, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify Pardevalles SL, via email in the shortest period of possible time, before the following 12 hours from delivery. From that moment, no incidents of this type will be dealt with (only parts under warranty).

 

RETURN

 

Return procedure.
All products purchased at Pardevalles SL, may be returned if they arrive beaten, broken, defective, provided that the Client communicates to Pardevalles SL, his intention to return the product / s purchased / s within a maximum period of 7 calendar days counted from the delivery date and that the rest of the conditions established in this section are met.

Pardevalles S.L, will only accept returns that meet the following requirements:

  • The User must return the units of the product in perfect condition (not damaged, dirty or opened by the User), properly protected and in their original packaging.
  • Tras la comprobación por parte de Pardevalles S.L, del buen estado de los productos se procederá al reembolso del importe correspondiente a las unidades devueltas en un plazo máximo de 10 días naturales utilizando el mismo medio de pago que el Usuario utilizó para la compra inicial. Esta garantía no se extiende a los gastos de transporte de la devolución, que correrán a cargo del Usuario.
  • The product must be in the same state as it was delivered and must retain their original packaging and labeling
  • Shipping must be done using the same box in which it was received to protect the product. In the event that it can not be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches the warehouse of Pardevalles S.L, with the maximum possible guarantees.
  • A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

With the aim of facilitating the return process for Clients and being able to follow it up correctly, Pardevalles S.L establishes the only return procedure established by Pardevalles S.L. If the reason for the return is attributable to Pardevalles S.L, (the product is defective, it is not the one you requested, etc.), the amount of the return will be refunded. If the reason is different (the products were served correctly but are not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:

  1. Inform within 7 calendar days from receipt that the product wants to be returned. The information can be made by mail to info@pardevalles.es or by phone 987 304 222
  2. Pardevalles S.L, will inform the client of the address to which the product must be sent.
  3. The client must send it through a courier company of their choice. The return must be paid by the customer.
  4. Inform Pardevalles S.L, of the courier used, date and time of the return.

CUSTOMER refunds.
La devolución de los productos dará lugar a un reembolso igual al coste de los productos devueltos menos el coste del servicio de devolución. Únicamente en el caso de que el producto entregado sea defectuoso o incorrecto, Pardevalles S.L, reembolsará también al Cliente los gastos de envío correspondientes. Las devoluciones y las anulaciones parciales darán lugar a reembolsos parciales.
Pardevalles S.L, will manage the return order under the same system that was used for payment within 10 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

 

RIGHT OF WITHDRAWAL.

The buyer will have in any case a period of fourteen (12) calendar days after receipt of the Product to exercise their right of withdrawal without having to justify reasons or have any sanction.

De conformidad con el artículo 102.b) del Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, el comprador no podrá ejercer el derecho de desistimiento sobre los productos que hayan sido abiertos, golpeados, o con algún deterioro producido por la mala manipulación del usuario. (NOTA: Los vinos son un producto que se deteriora rápidamente, es por eso que una vez abiertos no podrá ejercer el derecho de desistimiento).

The buyer must express their intention to withdraw within the indicated period and must return the product. For this, the User may send an email to the address info@pardevalles.es including your name and address, as well as your order number. You can also contact by phone at: 987 304 222 in order to expedite the process of returning the corresponding amounts.

Pardevalles S.L, will reimburse the amounts paid by the User without withholding expenses. However, the cost of returning the product will be borne by the User.

Upon receipt of the products on which the withdrawal falls and their correct condition verified, Pardevalles S.L, will return the amounts paid to the User within a maximum period of 10 calendar days. Products that do not keep their original packaging may suffer a depreciation.

GUARANTEE OF PRODUCTS PURCHASED

Pardevalles S.L, acts as a distributor of manufacturers who guarantee that the products that are presented for sale on www.pardevalles.com work correctly and do not present defects or hidden defects that may make them dangerous or inappropriate for normal use.
The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, they will have the instructions provided by the manufacturer in their box, sufficient for the correct use of the product and all the information on the warranty. No Client may request a broader guarantee than indicated therein.
The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.
Quedan excluidos de la garantía los productos modificados o reparados por el Cliente o cualquier otra persona no autorizada por el Fabricante. La garantía no será aplicable a los vicios aparentes y los defectos de conformidad del producto, para los que cualquier reclamación deberá ser formulada por el Cliente en cuestión en los 7 días siguientes a la entrega de los productos. La garantía no cubrirá los productos dañados por un uso inadecuado.

INTELLECTUAL PROPERTY

Pardevalles SL, holds all the rights on the content, design and source code of this Web page and, especially, by way of example but not limitation, on the photographs, images, texts, logos, designs, brands, trade names and data that They are included on the Web.
Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all the current Spanish and European Community regulations on the matter also apply to it.

The total or partial reproduction of this website, or of any of its contents, without the express written permission of Pardevalles S.L, is expressly prohibited. Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that entails an infringement of current Spanish regulations and / or international regulations on intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the prior express written authorization of Pardevalles SL ,.

Pardevalles S.L, informs that it does not grant any license or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly with the contents included on the Web.
Only the use of the contents of the web domain is authorized for informational and service purposes, provided that the source is cited or referred to, the user being solely responsible for their misuse.